Answer a product match question

PUT

/product-matches/{matchId}

Production and sandbox. The token decides the environment.https://api.beautyrouter.com/v1/product-matches/{matchId}

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
    Method = HttpMethod.Put,
    RequestUri = new Uri("https://api.beautyrouter.com/v1/product-matches/match-9Lk4jHg7Fd"),
    Headers =
    {
        { "Authorization", "Bearer <token>" },
    },
    Content = new StringContent("{ \"reply\": \"Jadewell\" }")
    {
        Headers =
        {
            ContentType = new MediaTypeHeaderValue("application/json")
        }
    }
};
using (var response = await client.SendAsync(request))
{
    response.EnsureSuccessStatusCode();
    var body = await response.Content.ReadAsStringAsync();
    Console.WriteLine(body);
}

package main

import (
  "fmt"
  "strings"
  "net/http"
  "io"
)

func main() {

  url := "https://api.beautyrouter.com/v1/product-matches/match-9Lk4jHg7Fd"

  payload := strings.NewReader("{ \"reply\": \"Jadewell\" }")

  req, _ := http.NewRequest("PUT", url, payload)

  req.Header.Add("Authorization", "Bearer <token>")
  req.Header.Add("Content-Type", "application/json")

  res, _ := http.DefaultClient.Do(req)

  defer res.Body.Close()
  body, _ := io.ReadAll(res.Body)

  fmt.Println(res)
  fmt.Println(string(body))

}

OkHttpClient client = new OkHttpClient();

MediaType mediaType = MediaType.parse("application/json");
RequestBody body = RequestBody.create(mediaType, "{ \"reply\": \"Jadewell\" }");
Request request = new Request.Builder()
  .url("https://api.beautyrouter.com/v1/product-matches/match-9Lk4jHg7Fd")
  .put(body)
  .addHeader("Authorization", "Bearer <token>")
  .addHeader("Content-Type", "application/json")
  .build();

Response response = client.newCall(request).execute();

import axios from 'axios';

const options = {
  method: 'PUT',
  url: 'https://api.beautyrouter.com/v1/product-matches/match-9Lk4jHg7Fd',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  data: {reply: 'Jadewell'}
};

try {
  const { data } = await axios.request(options);
  console.log(data);
} catch (error) {
  console.error(error);
}

const url = 'https://api.beautyrouter.com/v1/product-matches/match-9Lk4jHg7Fd';
const options = {
  method: 'PUT',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: '{"reply":"Jadewell"}'
};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

val client = OkHttpClient()

val mediaType = MediaType.parse("application/json")
val body = RequestBody.create(mediaType, "{ \"reply\": \"Jadewell\" }")
val request = Request.Builder()
  .url("https://api.beautyrouter.com/v1/product-matches/match-9Lk4jHg7Fd")
  .put(body)
  .addHeader("Authorization", "Bearer <token>")
  .addHeader("Content-Type", "application/json")
  .build()

val response = client.newCall(request).execute()

<?php

$client = new \GuzzleHttp\Client();

$response = $client->request('PUT', 'https://api.beautyrouter.com/v1/product-matches/match-9Lk4jHg7Fd', [
  'body' => '{ "reply": "Jadewell" }',
  'headers' => [
    'Authorization' => 'Bearer <token>',
    'Content-Type' => 'application/json',
  ],
]);

echo $response->getBody();

import requests

url = "https://api.beautyrouter.com/v1/product-matches/match-9Lk4jHg7Fd"

payload = { "reply": "Jadewell" }
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.put(url, json=payload, headers=headers)

print(response.json())

require 'uri'
require 'net/http'

url = URI("https://api.beautyrouter.com/v1/product-matches/match-9Lk4jHg7Fd")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Put.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{ \"reply\": \"Jadewell\" }"

response = http.request(request)
puts response.read_body

curl --request PUT \
  --url https://api.beautyrouter.com/v1/product-matches/match-9Lk4jHg7Fd \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{ "reply": "Jadewell" }'

import Foundation

let headers = [
  "Authorization": "Bearer <token>",
  "Content-Type": "application/json"
]
let parameters = ["reply": "Jadewell"] as [String : Any]

let postData = JSONSerialization.data(withJSONObject: parameters, options: [])

let request = NSMutableURLRequest(url: NSURL(string: "https://api.beautyrouter.com/v1/product-matches/match-9Lk4jHg7Fd")! as URL,
                                        cachePolicy: .useProtocolCachePolicy,
                                    timeoutInterval: 10.0)
request.httpMethod = "PUT"
request.allHTTPHeaderFields = headers
request.httpBody = postData as Data

let session = URLSession.shared
let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in
  if (error != nil) {
    print(error as Any)
  } else {
    let httpResponse = response as? HTTPURLResponse
    print(httpResponse)
  }
})

dataTask.resume()

Answers the question of a match that is needs_reply. The match goes back to in_review. A match with another status fails with reply_not_expected. The match must belong to the company of the logged-in user, otherwise the request fails with not_found.

Authorizations

userToken

Parameters

Path Parameters

matchId

required

string

The product match ID.

Example

match-9Lk4jHg7Fd

Request Body^required

application/json

object

reply

required

The answer to the match’s question.

string

Examples

{
  "reply": "Jadewell"
}

Responses

200

The product match, back in review.

application/json

object

required

The product match ID.

string

externalId

required

Your ID for the product. Unique within the company.

string

>= 1 characters <= 128 characters

status

required

in_review: Beauty Router is matching the product. needs_reply: Beauty Router needs more information, asked in question. matched: final, with productId.

string

Allowed values: in_review needs_reply matched

productId

The matched product ID. Only when status is matched.

string

question

What Beauty Router needs to know. Only when status is needs_reply.

string

createdAt

required

string format: date-time

updatedAt

required

string format: date-time

Examples

Back in review

{
  "id": "match-9Lk4jHg7Fd",
  "externalId": "inv-10517",
  "status": "in_review",
  "createdAt": "2026-10-27T09:14:02Z",
  "updatedAt": "2026-10-27T18:02:47Z"
}

400

validation_failed: a field is missing or has a wrong value. field names it.

application/json

The body of every error response.

object

error

required

object

code

required

A stable error code.

string

Allowed values: invalid_app_token invalid_user_token user_token_expired origin_not_allowed ip_not_allowed user_cannot_manage_company user_cannot_order company_blocked company_not_verified app_setup_incomplete not_found validation_failed email_invalid_format email_domain_not_found email_mailbox_not_found address_state_without_license hazmat_destination ship_to_restricted verification_data_missing document_locked document_already_uploaded file_too_large file_type_not_supported reply_not_expected order_action_not_allowed supplier_refused_cancel order_total_changed order_has_problems idempotency_key_reused idempotency_key_in_use rate_limit_exceeded internal_error

message

required

A sentence for developers. It can change, so do not match on it.

string

field

The request field that caused the error. Only some errors have it.

string

missing

Only on verification_data_missing and app_setup_incomplete. What still needs to be set.

Array<string>

quote

Only on order_total_changed and order_has_problems. A fresh quote.

object

groups

required

One group per supplier. Each group becomes one order.

Array<object>

object

supplierId

required

string

lines

required

Array<object>

object

productId

required

string

quantity

required

integer

unitPrice

required

An amount in dollars, with up to two decimal places.

number

discount

required

The discount on the whole line, in US dollars.

number

total

required

An amount in dollars, with up to two decimal places.

number

productsTotal

required

The total of the lines, in US dollars.

number

orderDiscount

required

The discount on the whole order, in US dollars.

number

shipping

required

object

amount

required

The shipping charge in US dollars, or null when it cannot be worked out.

number | null

kind

required

string

Allowed values: free flat carrier

freeShippingRemaining

required

How much more to order for free shipping, or null when it does not apply.

number | null

salesTax

required

The sales tax in US dollars, or null when it cannot be worked out.

number | null

taxExemption

required

object

certificateId

required

The exemption certificate used, or null.

string | null

notAppliedReason

required

Why no certificate applies, or null when one does.

string | null

Allowed values: no_certificate other_state not_reviewed

total

required

The amount the salon pays for this group in US dollars, or null when it cannot be worked out. Send it back as expectedTotal. A group with problems has no expectedTotal.

number | null

chargeTiming

required

now: Beauty Router charges the card when the order is created. after_verification: the company is prequalified, so the charge waits until its verification ends.

string

Allowed values: now after_verification

problems

required

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

Allowed values: buying_suspended supplier_unavailable address_state_without_license ship_to_restricted hazmat_destination address_not_deliverable connection_required connection_blocked insufficient_stock product_unavailable shipping_unavailable tax_unavailable delivery_address_required delivery_phone_required payment_card_required payment_card_unusable quantity_limit_exceeded order_limit_exceeded order_below_minimum

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

unresolvedLines

required

The lines no supplier can take.

Array<object>

object

productId

required

string

quantity

required

integer

problems

required

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

companyProblems

required

What stops every group.

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

total

required

The sum of all the groups in US dollars, or null when a group’s total is.

number | null

currency

required

Always usd.

string

Allowed value: usd

Examples

validation_failed

{
  "error": {
    "code": "validation_failed",
    "message": "ein must have 9 digits.",
    "field": "ein"
  }
}

401

invalid_user_token: the user token is missing or wrong. user_token_expired: the user token expired. Log the user in again with POST /v1/login.

application/json

The body of every error response.

object

error

required

object

code

required

A stable error code.

string

message

required

A sentence for developers. It can change, so do not match on it.

string

field

The request field that caused the error. Only some errors have it.

string

missing

Only on verification_data_missing and app_setup_incomplete. What still needs to be set.

Array<string>

quote

Only on order_total_changed and order_has_problems. A fresh quote.

object

groups

required

One group per supplier. Each group becomes one order.

Array<object>

object

supplierId

required

string

lines

required

Array<object>

object

productId

required

string

quantity

required

integer

unitPrice

required

An amount in dollars, with up to two decimal places.

number

discount

required

The discount on the whole line, in US dollars.

number

total

required

An amount in dollars, with up to two decimal places.

number

productsTotal

required

The total of the lines, in US dollars.

number

orderDiscount

required

The discount on the whole order, in US dollars.

number

shipping

required

object

amount

required

The shipping charge in US dollars, or null when it cannot be worked out.

number | null

kind

required

string

Allowed values: free flat carrier

freeShippingRemaining

required

How much more to order for free shipping, or null when it does not apply.

number | null

salesTax

required

The sales tax in US dollars, or null when it cannot be worked out.

number | null

taxExemption

required

object

certificateId

required

The exemption certificate used, or null.

string | null

notAppliedReason

required

Why no certificate applies, or null when one does.

string | null

Allowed values: no_certificate other_state not_reviewed

total

required

The amount the salon pays for this group in US dollars, or null when it cannot be worked out. Send it back as expectedTotal. A group with problems has no expectedTotal.

number | null

chargeTiming

required

now: Beauty Router charges the card when the order is created. after_verification: the company is prequalified, so the charge waits until its verification ends.

string

Allowed values: now after_verification

problems

required

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

unresolvedLines

required

The lines no supplier can take.

Array<object>

object

productId

required

string

quantity

required

integer

problems

required

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

companyProblems

required

What stops every group.

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

total

required

The sum of all the groups in US dollars, or null when a group’s total is.

number | null

currency

required

Always usd.

string

Allowed value: usd

Examples

{
  "error": {
    "code": "invalid_user_token",
    "message": "The user token is missing or not valid."
  }
}

{
  "error": {
    "code": "user_token_expired",
    "message": "The user token expired. Log the user in again."
  }
}

404

not_found: the object does not exist, or the user has no access to it.

application/json

The body of every error response.

object

error

required

object

code

required

A stable error code.

string

message

required

A sentence for developers. It can change, so do not match on it.

string

field

The request field that caused the error. Only some errors have it.

string

missing

Only on verification_data_missing and app_setup_incomplete. What still needs to be set.

Array<string>

quote

Only on order_total_changed and order_has_problems. A fresh quote.

object

groups

required

One group per supplier. Each group becomes one order.

Array<object>

object

supplierId

required

string

lines

required

Array<object>

object

productId

required

string

quantity

required

integer

unitPrice

required

An amount in dollars, with up to two decimal places.

number

discount

required

The discount on the whole line, in US dollars.

number

total

required

An amount in dollars, with up to two decimal places.

number

productsTotal

required

The total of the lines, in US dollars.

number

orderDiscount

required

The discount on the whole order, in US dollars.

number

shipping

required

object

amount

required

The shipping charge in US dollars, or null when it cannot be worked out.

number | null

kind

required

string

Allowed values: free flat carrier

freeShippingRemaining

required

How much more to order for free shipping, or null when it does not apply.

number | null

salesTax

required

The sales tax in US dollars, or null when it cannot be worked out.

number | null

taxExemption

required

object

certificateId

required

The exemption certificate used, or null.

string | null

notAppliedReason

required

Why no certificate applies, or null when one does.

string | null

Allowed values: no_certificate other_state not_reviewed

total

required

The amount the salon pays for this group in US dollars, or null when it cannot be worked out. Send it back as expectedTotal. A group with problems has no expectedTotal.

number | null

chargeTiming

required

now: Beauty Router charges the card when the order is created. after_verification: the company is prequalified, so the charge waits until its verification ends.

string

Allowed values: now after_verification

problems

required

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

unresolvedLines

required

The lines no supplier can take.

Array<object>

object

productId

required

string

quantity

required

integer

problems

required

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

companyProblems

required

What stops every group.

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

total

required

The sum of all the groups in US dollars, or null when a group’s total is.

number | null

currency

required

Always usd.

string

Allowed value: usd

Examples

not_found

{
  "error": {
    "code": "not_found",
    "message": "The object was not found."
  }
}

409

reply_not_expected: the match is not waiting for a reply.

application/json

The body of every error response.

object

error

required

object

code

required

A stable error code.

string

message

required

A sentence for developers. It can change, so do not match on it.

string

field

The request field that caused the error. Only some errors have it.

string

missing

Only on verification_data_missing and app_setup_incomplete. What still needs to be set.

Array<string>

quote

Only on order_total_changed and order_has_problems. A fresh quote.

object

groups

required

One group per supplier. Each group becomes one order.

Array<object>

object

supplierId

required

string

lines

required

Array<object>

object

productId

required

string

quantity

required

integer

unitPrice

required

An amount in dollars, with up to two decimal places.

number

discount

required

The discount on the whole line, in US dollars.

number

total

required

An amount in dollars, with up to two decimal places.

number

productsTotal

required

The total of the lines, in US dollars.

number

orderDiscount

required

The discount on the whole order, in US dollars.

number

shipping

required

object

amount

required

The shipping charge in US dollars, or null when it cannot be worked out.

number | null

kind

required

string

Allowed values: free flat carrier

freeShippingRemaining

required

How much more to order for free shipping, or null when it does not apply.

number | null

salesTax

required

The sales tax in US dollars, or null when it cannot be worked out.

number | null

taxExemption

required

object

certificateId

required

The exemption certificate used, or null.

string | null

notAppliedReason

required

Why no certificate applies, or null when one does.

string | null

Allowed values: no_certificate other_state not_reviewed

total

required

The amount the salon pays for this group in US dollars, or null when it cannot be worked out. Send it back as expectedTotal. A group with problems has no expectedTotal.

number | null

chargeTiming

required

now: Beauty Router charges the card when the order is created. after_verification: the company is prequalified, so the charge waits until its verification ends.

string

Allowed values: now after_verification

problems

required

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

unresolvedLines

required

The lines no supplier can take.

Array<object>

object

productId

required

string

quantity

required

integer

problems

required

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

companyProblems

required

What stops every group.

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

total

required

The sum of all the groups in US dollars, or null when a group’s total is.

number | null

currency

required

Always usd.

string

Allowed value: usd

Examples

reply_not_expected

{
  "error": {
    "code": "reply_not_expected",
    "message": "This product match is not waiting for a reply."
  }
}

500

internal_error: something failed on Beauty Router’s side. Try again later.

application/json

The body of every error response.

object

error

required

object

code

required

A stable error code.

string

message

required

A sentence for developers. It can change, so do not match on it.

string

field

The request field that caused the error. Only some errors have it.

string

missing

Only on verification_data_missing and app_setup_incomplete. What still needs to be set.

Array<string>

quote

Only on order_total_changed and order_has_problems. A fresh quote.

object

groups

required

One group per supplier. Each group becomes one order.

Array<object>

object

supplierId

required

string

lines

required

Array<object>

object

productId

required

string

quantity

required

integer

unitPrice

required

An amount in dollars, with up to two decimal places.

number

discount

required

The discount on the whole line, in US dollars.

number

total

required

An amount in dollars, with up to two decimal places.

number

productsTotal

required

The total of the lines, in US dollars.

number

orderDiscount

required

The discount on the whole order, in US dollars.

number

shipping

required

object

amount

required

The shipping charge in US dollars, or null when it cannot be worked out.

number | null

kind

required

string

Allowed values: free flat carrier

freeShippingRemaining

required

How much more to order for free shipping, or null when it does not apply.

number | null

salesTax

required

The sales tax in US dollars, or null when it cannot be worked out.

number | null

taxExemption

required

object

certificateId

required

The exemption certificate used, or null.

string | null

notAppliedReason

required

Why no certificate applies, or null when one does.

string | null

Allowed values: no_certificate other_state not_reviewed

total

required

The amount the salon pays for this group in US dollars, or null when it cannot be worked out. Send it back as expectedTotal. A group with problems has no expectedTotal.

number | null

chargeTiming

required

now: Beauty Router charges the card when the order is created. after_verification: the company is prequalified, so the charge waits until its verification ends.

string

Allowed values: now after_verification

problems

required

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

unresolvedLines

required

The lines no supplier can take.

Array<object>

object

productId

required

string

quantity

required

integer

problems

required

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

companyProblems

required

What stops every group.

Array<object>

object

code

required

What stops a group or the whole request. See Problems.

string

message

required

A sentence you can show. It can change, so do not match on it.

string

productId

The product. Only on problems with one product.

string

supplierId

The supplier. Only on problems with one supplier.

string

available

How many units can be ordered. Only on insufficient_stock.

integer

total

required

The sum of all the groups in US dollars, or null when a group’s total is.

number | null

currency

required

Always usd.

string

Allowed value: usd

Examples

internal_error

{
  "error": {
    "code": "internal_error",
    "message": "Something went wrong. Try again later."
  }
}

Answer a product match question

Authorizations

Parameters

Path Parameters

Example

Request Bodyrequired

Examples

Responses

200

Examples

400

Examples

401

Examples

404

Examples

409

Examples

500

Examples

Request Body^required